Contact us

Check our FAQs or Tours page for instant answers and live availability. Need further assistance? Contact us via WhatsApp or email. We’re available Tuesday-Sunday, 9 AM-5 PM. Leave a message or email for prompt replies!

Day Time Support

Reach out to us Tuesday through Sunday, 9 am to 5 pm, for any inquiries, support, or to discuss your upcoming adventure plans. Our approachable team is always ready to assist and chat with you.

+64 277 46 2583

Tuesday to Sunday | 9am to 5pm

Contact through Whatsapp

After Hours Support

For urgent matters, calls are diverted to our emergency line. We request that this line be used only for emergencies. WhatsApp is typically the fastest way to communicate with us for non-urgent inquiries.

+64 212 25 27766

After 5pm

goingbluequeenstown@gmail.com

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Let's answer some questionsFAQs

We're open Tuesday to Sunday, from 9 AM to 5 PM. For emergencies, after-hours support is available.

Reach out to us via WhatsApp, email, or our emergency line after 5 PM for urgent matters. Our contact details are available on our website.

Cancellations within 48 hours of the scheduled time are non-refundable, but we'll try to reschedule where possible.

Yes, we accept both cash and credit card payments. Generally, we require a deposit before the day of the trip for most bookings.

Contact us; we'll accommodate you if possible but remember the rest of the guests have places to be. Please provide a working mobile so we can't get in touch!

Special promotions for groups larger than 20 or free accommodation pick up for full vans of 9 or 11 pax.

We ask for a 10% deposit to secure your booking. This deposit is fully refundable up until 48 hours before your trip begins.

Yes, Brobike shop handles all maintenance of personal bikes. Based on Camp Street in the CBD.

For emergencies, dial 111 immediately. In non-emergency situations, use the national non-emergency number, 105, to contact local authorities or call Healthline at 0800 611 116 for healthcare advice. Don't forget to inform us at Going Blue for further assistance. Your safety is important to us, and we're here to support you.

If we cancel your booking due to bad weather and you booked directly with us, you will receive a full refund. If your booking was made through an affiliate, we will notify them, but since we do not hold your payment, you will need to contact the affiliate directly to arrange your refund. Please check their Terms & Conditions for further details. Tip: Booking directly with us ensures you get the best price and the most straightforward communication.

If you need to cancel your booking and it’s more than 48 hours before your scheduled trip, we will issue a refund, provided you booked directly with us. If you booked through an affiliate, please refer to their cancellation policy, as the terms may vary. Tip: Booking directly with us ensures you get the best price and the most straightforward communication.