How to’s & FAQ

How to use your ebike 

Learn how to use the brakes and gears

How to put your chain back on

Frequently Asked Question

Where do the hires and self guided tours start and end/where do I collect my rental?

Our bike rentals and self-guided tours start and end at the location of your convenience. We offer the option of having the bikes delivered directly to your accommodation or you can collect them from our warehouse located at 75 Gorge Road, Queenstown, 9300.

For self-guided tours, the end location is at your discretion, but we ask that you return the bikes by 4:30 PM and send us a quick text once you have finished. To ensure seamless communication, please keep your mobile phone charged and within reach.

If you have any questions or concerns, please don’t hesitate to reach out to us at +64277462583.

Is exploring the Queenstown area by bike the best way to see it?


Riding a bike through Queenstown and the surrounding area gives you unparalleled access to all the hidden spots, scenic trails, historical sites, Lord of the Rings landscapes, and more that the region has to offer. You’ll see more and experience more by bike than you would on a tour bus or even a helicopter tour. With miles of dedicated bike paths and the option to take a few detours, you’ll have the freedom to explore at your own pace.

If you plan on visiting the picturesque Arrowtown and the famous Gibbston wine region, keep in mind that there are hills involved. If you don’t want to break a sweat, our electric bikes are the perfect solution. They’ll help you conquer the hills with ease, allowing you to spend more time enjoying the scenery, the sounds, and of course, earning a well-deserved coffee or wine break!

Can I pay cash on the day of the tour or rental?

For your convenience, you have the option to pay for your self explorer tour or rental by either credit card (Mastercard or Visa) or cash. If you prefer to pay in cash, this can be done in person on the day of the tour or rental at our warehouse located at 75 Gorge Road, Queenstown. Please note that while we do accept cash payments, booking in advance through our website is recommended as we tend to fill up fast and cannot guarantee availability for last-minute bookings.

Is there a minimum level of fitness required to ride an electric bike?

No, there’s no minimum fitness requirement to ride an electric bike. Electric bikes are designed to help riders of all levels, allowing them to enjoy cycling at a leisurely pace and tackle hills with ease. With the ability to adjust the level of power assistance, riders can make their ride as hard or as relaxed as they want. Our e-bikes are brand new 2021 models, equipped with the latest in rider comfort and safety features, and are easy to operate. Before setting off on your ride, we will provide you with a brief training session to make sure you feel comfortable and confident on the bike. If you have any questions or concerns about your ability to ride an electric bike, don’t hesitate to reach out to us.

Going Blue’s cancellation policy?

Going Blue’s cancellation policy states that if a cancellation is made within 48 hours of the scheduled departure time for a self-guided trip or rental, no refund is possible. Cancellations should be made by email to or by calling or texting on 027 746 2583. Limited space is available for riders on self-guided trips and rentals, so it is important to make sure that everyone gets a chance to participate. In the event that Going Blue cancels a trip due to extreme weather conditions, safety concerns, or any other unexpected circumstances, a full refund will be issued within 5 calendar days of the date of cancellation.

What if I’m running late?

We understand that plans can sometimes change, and we want to make your experience with Going Blue Bike Hire as smooth as possible. If you are running late for your rental or tour, please reach out to us as soon as possible at +64277462583.

If you are renting one of our bikes, we will do our best to accommodate your schedule, so please let us know the details and we will do our best to make arrangements. If you are on a self-guided tour, it may not be possible to adjust the schedule, but we will still do our best to accommodate you and make your experience enjoyable.

Please note that while we will make every effort to accommodate your schedule, no refunds will be given if you miss your tour or rental due to being late. Our team is dedicated to providing the best service possible, so if you have any questions or concerns, please don’t hesitate to reach out to us.

Thank you for choosing Going Blue Bike Hire and we look forward to seeing you soon!

Can I rent a bike for multiple days?

Yes, you can. Our website offers the option to rent a bike for up to 7 days. If you require a rental for a longer period, please send us an email.

Do you have group discounts available?

Currently, we offer free insurance for groups larger than 20 or free delivery. These promotions are subject to change and may not be available at all times.

Do you offer guided tours or only self-guided rentals?

We only offer self-guided rentals with transport options. If you’re interested in a guided tour, we recommend reaching out to Ride to the Sky, a local Queenstown guiding company.

What happens if I have a problem with the bike during my rental?

If you encounter any issues with the bike during your rental, please contact us immediately. Our team will assist you in resolving the problem as quickly as possible, either through on-site support or by providing a replacement bike.

Do you have step through bikes or low bars?

Unfortunately, we do not offer step-through or low-bar bikes. However, we do offer top-of-the-line Giant Talon bikes for an optimal riding experience.

Where is the pick up?

Our pick-up point is at the Station building, home to AJ Hackett check-ins. You can join our 10am or 12pm shuttles to Arrowtown, or opt for a convenient pick-up at your doorstep for an extra fee. If you have a car, you can park it for free behind our shop located at 75 Gorge Road.

How many kms is it from Arrowtown to Gibbston?

The distance of the trail is approximately 20.5km and it takes around 2-3 hours to complete by bike. The trail has an elevation gain of around 800m. Along the way, bikers can expect to see beautiful landscapes, vineyards and nature.

Find the map trail here:

How many kms is it from Queenstown to Arrowtown and back?

This bike trail distance is approximately 52.5 km (32.6 miles) and follows a circular route that starts and ends at 75 Gorge Road, Queenstown 9300, New Zealand, with several waypoints along the way.

Find the map trail here:

What should I wear/bring with me?

Wear appropriate clothing for the weather, closed-toe shoes, sunglasses, a rain jacket, water bottle, sunscreen, and gloves for cooler months. Bring cash or a bank/credit card for food/drinks. Avoid baggy clothes. Check the weather at before your tour.

Can I bring my own bike for Gibbston wine trips?

If you prefer to bring your own bike, it’s possible for our Gibbston wine tours. The fee for using your own bike is $60. You can select this option through our booking page. 

Can you store my bags while I’m out on tour or riding my rental?

We offer bag storage for $15 per item while you’re out on tour or rental. Your small bags/extra gear or even suitcases will be kept safe and secure at our office or in our locked van for the duration of your ride. Ideal if you need to catch a plane later and have checked out of your hotel. 

Can I bring my kids & what is the minimum age of rider?

Riders of all ages, including kids, are welcome on our self-guided bike experiences. For a proper fit, input your child’s height into our booking system. Kids bikes are available for hire. E-bikes are for riders over 150cm. Remember, self-guided means you are responsible for your trip, safety, and kids. Let’s encourage outdoor adventures and get the kids off their iPads. Stay safe.

Are there any weight, height or age restrictions?

Our bikes are adjustable for a range of heights, with a max weight capacity of 252 lbs (114 kg). There’s no age limit, but be aware that electric bikes are heavier than conventional bikes. We have various options for kids, including:

  • Baby trailers (for heights 2’8″ – 3’3″ or 82cm – 100cm)
  • 20″ bikes (for heights 3’11” – 4’3″ or 120cm – 130cm)
  • 24″ Junior bikes (for heights 4’7″ – 5’2″ or 127cm – 158cm)
  • X Small (for heights 4’8″-5’2″ or 146cm – 160cm)
  • Small (for heights 4’11”-5’6″ or 150cm – 168cm)
  • Medium (for heights 5’6″-5’10” or 168cm – 180cm)
  • Large (for heights 5’10”-6’2″ or 179cm – 188cm)
  • X Large (for heights 5’3″-6’6″ or 187cm – 198cm). We welcome kids on our self-guided experiences or hires, but please note that it’s the responsibility of the adult to ensure their safety
Do you provide helmets and locks with bike rentals?

es, it’s required by New Zealand law. We have helmets available to fit all head sizes, but if you have a particularly large head, please let us know when making your booking in the comments.

Is a deposit required for rental?

Yes, a deposit of $50 per person is typically required. In the event that full payment cannot be made at the time of rental, the deposit will secure your reservation. For groups, we request a $50 deposit per person, which can be transferred to our account (06-0949-0399994-00) with your name and rental date as the reference. Please, send us a text so we can match up the payments – +64277462583. 

Do you offer delivery and pick-up services?

Yes, we offer delivery and pick-up services for an additional charge. However, we offer free pick-up from our shop located at 75 Gorge Road. Our shop, Bro Bike, serves as our front retail location

Do you have insurance coverage for bike rentals?

Yes, we do offer insurance coverage for an additional fee of $7.50 per person. This includes access to our on-hand bike mechanic to fix any flat tires or, if you’re familiar with bike repairs, we can provide you with a repair kit.

Do you have a repair shop on-site for bike maintenance?

Yes, our Brobike repair shop is equipped to handle maintenance and repairs for any type of bike, including those owned by our customers. Our technicians are friendly and knowledgeable, offering great value for any maintenance needs. or call the shop on +64 27 290 9914.

Do you sell your bikes?

Our fleet is updated annually and you can inquire about purchasing one of our well-maintained bikes by contacting us.

What if I have a flat tyre?

For $7.50 per person, we offer bike insurance which covers any flat tire. Alternatively, we can provide you with a repair kit if you’re confident in fixing it yourself.

How many kms from Arrowtown to Queenstown

The trail from Queenstown to Arrowtown is 38km long and it takes around 3-4 hours to complete by bike. It’s a challenging trail, with an elevation gain of around 600m, Bikers should plan for a full-day excursion. Along the way, bikers can expect to see beautiful landscapes, including forests, rivers, and rolling hills. You will also pass by the historic gold mining town of Arrowtown and the Arrow River.

Find the map trail here:

How many kms around the Frankton trail and back?

Ride the Frankton Trail, starting at 75 Gorge Road, for a 20km scenic journey, taking approximately 2-3 hours to complete. Explore Queenstown as you head down Robins Road, pass by the boat shed, altitude brewery, Hilton, and the Queenstown Golf Course. Keep Lake Wakatipu on your left for the return trip. Stay on the trail for a picturesque experience, as the road route is not recommended. To confirm you’re on the Frankton Trail, touch the lake on your right as you head out.

Find the map trail here:

What should I do if i have an accident?

If you have an accident, it’s important to first seek medical attention if necessary, then immediately contact our rental shop to report the incident. Follow any local authorities’ procedures, take note of any witnesses and take photos if possible. Make sure to keep any evidence and documentation for insurance purposes.