Our bike rentals and self-guided tours start and end at the location of your convenience. We offer the option of having the bikes delivered directly to your accommodation or you can collect them from our warehouse located at 75 Gorge Road, Queenstown, 9300.

For self-guided tours, the end location is at your discretion, but we ask that you return the bikes by 4:30 PM and send us a quick text once you have finished. To ensure seamless communication, please keep your mobile phone charged and within reach.

If you have any questions or concerns, please don’t hesitate to reach out to us at +64277462583.

Absolutely!

Riding a bike through Queenstown and the surrounding area gives you unparalleled access to all the hidden spots, scenic trails, historical sites, Lord of the Rings landscapes, and more that the region has to offer. You’ll see more and experience more by bike than you would on a tour bus or even a helicopter tour. With miles of dedicated bike paths and the option to take a few detours, you’ll have the freedom to explore at your own pace.

If you plan on visiting the picturesque Arrowtown and the famous Gibbston wine region, keep in mind that there are hills involved. If you don’t want to break a sweat, our electric bikes are the perfect solution. They’ll help you conquer the hills with ease, allowing you to spend more time enjoying the scenery, the sounds, and of course, earning a well-deserved coffee or wine break!

For your convenience, you have the option to pay for your self explorer tour or rental by either credit card (Mastercard or Visa) or cash. If you prefer to pay in cash, this can be done in person on the day of the tour or rental at our warehouse located at 75 Gorge Road, Queenstown. Please note that while we do accept cash payments, booking in advance through our website is recommended as we tend to fill up fast and cannot guarantee availability for last-minute bookings.

No, there’s no minimum fitness requirement to ride an electric bike. Electric bikes are designed to help riders of all levels, allowing them to enjoy cycling at a leisurely pace and tackle hills with ease. With the ability to adjust the level of power assistance, riders can make their ride as hard or as relaxed as they want. Our e-bikes are brand new 2021 models, equipped with the latest in rider comfort and safety features, and are easy to operate. Before setting off on your ride, we will provide you with a brief training session to make sure you feel comfortable and confident on the bike. If you have any questions or concerns about your ability to ride an electric bike, don’t hesitate to reach out to us.

Going Blue’s cancellation policy states that if a cancellation is made within 48 hours of the scheduled departure time for a self-guided trip or rental, no refund is possible. Cancellations should be made by email to goingbluequeenstown@gmail.com or by calling or texting on 027 746 2583. Limited space is available for riders on self-guided trips and rentals, so it is important to make sure that everyone gets a chance to participate. In the event that Going Blue cancels a trip due to extreme weather conditions, safety concerns, or any other unexpected circumstances, a full refund will be issued within 5 calendar days of the date of cancellation.

We understand that plans can sometimes change, and we want to make your experience with Going Blue Bike Hire as smooth as possible. If you are running late for your rental or tour, please reach out to us as soon as possible at +64277462583.

If you are renting one of our bikes, we will do our best to accommodate your schedule, so please let us know the details and we will do our best to make arrangements. If you are on a self-guided tour, it may not be possible to adjust the schedule, but we will still do our best to accommodate you and make your experience enjoyable.

Please note that while we will make every effort to accommodate your schedule, no refunds will be given if you miss your tour or rental due to being late. Our team is dedicated to providing the best service possible, so if you have any questions or concerns, please don’t hesitate to reach out to us.

Thank you for choosing Going Blue Bike Hire and we look forward to seeing you soon!

Yes, you can. Our website offers the option to rent a bike for up to 7 days. If you require a rental for a longer period, please send us an email.

Currently, we offer free insurance for groups larger than 20 or free delivery. These promotions are subject to change and may not be available at all times.

We only offer self-guided rentals with transport options. If you’re interested in a guided tour, we recommend reaching out to Ride to the Sky, a local Queenstown guiding company. https://www.ridetothesky.co.nz/

If you encounter any issues with the bike during your rental, please contact us immediately. Our team will assist you in resolving the problem as quickly as possible, either through on-site support or by providing a replacement bike.

Unfortunately, we do not offer step-through or low-bar bikes. However, we do offer top-of-the-line Giant Talon bikes for an optimal riding experience.

Our pick-up point is at the Station building, home to AJ Hackett check-ins. You can join our 10am or 12pm shuttles to Arrowtown, or opt for a convenient pick-up at your doorstep for an extra fee. If you have a car, you can park it for free behind our shop located at 75 Gorge Road.

The distance of the trail is approximately 20.5km and it takes around 2-3 hours to complete by bike. The trail has an elevation gain of around 800m. Along the way, bikers can expect to see beautiful landscapes, vineyards and nature.

Find the map trail here: https://goo.gl/maps/JSV9oAN28jH1CcFm6

This bike trail distance is approximately 52.5 km (32.6 miles) and follows a circular route that starts and ends at 75 Gorge Road, Queenstown 9300, New Zealand, with several waypoints along the way.

Find the map trail here: https://goo.gl/maps/hKXxZFbkDYDdvwoB7